Refund policy
RETURN AND REFUND POLICY
Last updated: September 2026
We want you to be completely satisfied with your purchase. As we sell authentic vintage and pre-owned luxury items, each piece is unique and may show signs of age, previous use, or natural wear. Any known imperfections or notable signs of wear are described and/or shown in the product listing.
EUROPEAN UNION – RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days from the day you, or a person designated by you, receives the goods, without giving a reason.
If an order contains several items delivered separately, the withdrawal period begins on the day the last item is received.
To exercise your right of withdrawal, please contact us at margaritabcn24@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase.
You must send the goods back to us without undue delay and no later than 14 days after notifying us of your decision to withdraw.
RETURN CONDITIONS
Returned items must be sent back in the same condition in which they were received, taking into account the nature of vintage and pre-owned goods.
Items must not have been worn, used, altered, damaged, washed, repaired, or otherwise changed after delivery. All original tags, accessories, packaging, dust bags, authenticity cards, and other items included with the order should be returned where applicable.
Because our products are unique vintage and pre-owned pieces, any additional damage, wear, stains, alterations, missing accessories, or other deterioration occurring after delivery may affect the amount of the refund to the extent permitted by applicable law.
Please carefully review all photographs and descriptions of an item, including any disclosed imperfections, before purchasing.
RETURN SHIPPING COSTS
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning an item under the right of withdrawal.
We recommend using a tracked and insured shipping service, as the customer remains responsible for the goods until they are received by us.
REFUNDS
Once the returned item has been received and inspected, we will process the refund in accordance with applicable law.
Where the right of withdrawal applies, we will refund the payments received from you, including the standard delivery cost paid for the original shipment, subject to the applicable legal requirements.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, the additional cost will not be refunded where permitted by law.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
NON-CONFORMING OR DEFECTIVE ITEMS
This Return and Refund Policy does not affect your mandatory legal rights.
If an item is defective, damaged in transit, or does not correspond to its description, please contact us as soon as possible with your order number and photographs of the issue.
Your statutory rights relating to defective or non-conforming goods remain unaffected.
CONTACT
For any return or refund request, please contact:
MYBAGISVINTAGE
Email: margaritabcn24@gmail.com
We will provide the return instructions and return address where applicable.